Privacy Policy

Welcome to our Privacy PolicyYour privacy is critically important to us.

Thank you for visiting Inovus Music!  We are revolutionizing the way people learn and play piano by incorporating the most advanced features into a highly connected instrument with amazingly realistic piano feel.

At Inovus Music, we hear your concerns about privacy and are committed to protecting your information.  Inovus Music has created this Privacy Policy to be transparent about how we collect, use, process and disclose your information, including personal information, when you access and use any of our websites.

This policy applies to our hardware, software, applications, and all Inovus Music websites.  Please review this Privacy Policy carefully, as it describes the type of data we collect, how we use it and important legal rights you have.  


Information You Provide To Us

 We collect information you voluntarily provide to us.  For example, certain portions of our sites may require that you submit personal information, such as your name and email address, before using those portions of the site.  You are also required to register with our sites and provide your name or email address in order to get exclusive benefits from us and our partners. For some services, such as forums, blogs, customer support features, registering products, for events or contests, downloading software or uploading content, you may have to create an account and submit additional personal information such as your mailing address.

 Some of our websites allow you to purchase hardware and/or software products. If you choose to make a purchase, you must provide certain
payment information, including your name, credit or debit card number, card expiration date, CVV code, and billing address. This information is encrypted and sent to your card network, which upon approval sends back to our website a token, which is a set of random digits for engaging in transactions without exposing your card number. We do not store your payment information. We store your shipping address to fulfill your order. Note that third-party payment processors may retain this information in accordance with their own privacy policies and terms.

 Information Collected Automatically

 You may visit our sites while remaining anonymous and not reveal any personal information. However, our apps and websites use cookies and similar technologies to automatically log your IP address and domain name, and non-personal information such as the type of device you use to access our websites, the operating system and version, your general geographic location as indicated by your IP address, your browser type, the webpages you view on our websites, and whether and how you interact with content available on our websites.  This information helps us administer the sites and to compile statistics such as the number of visitors.

  Information Obtained From Other Sources

 On occasion, Inovus Music may offer in conjunction with third parties, such as software partners, app partners, music sharing services
and other co-promoted-brand partners, certain products or services that may require you to share your personal information with that third party as a condition for receiving that product or service. In such circumstances, we may receive information about you.  We may also receive information about you from social media platforms and third-party media hosting sites when you interact with any of our brands on such
platforms.  While Inovus Music treats any such information it receives from third parties in accordance with this Privacy Policy and applies any additional restrictions required by such third parties, Inovus Music is not responsible for the information submitted by you to that third party.  You should review the applicable rules and any third party’s applicable privacy policies separately before participating in such product or service.

 Information of Children

 While not intended for, nor targeted to children, some of Inovus Music’s applications and websites may appeal to children under the age of
eighteen.  We do not knowingly request or collect data from children under eighteen unless we have the consent of a parent or guardian. We encourage parents and guardians to spend time online with their children and to participate in the interactive activities offered on the sites their children visit.  If a parent or guardian notifies us or we otherwise learn that a child under eighteen has improperly registered or submitted information, we will immediately cancel the child’s account and delete all personal information of that child from our records.


 To assist you in understanding when and how Inovus Music may collect information, outlined below are situations when we potentially collect
personal information from you:

 Learning About Inovus Music

 Inovus Music markets and sells musical instruments.  Understandably, customers and prospective customers may want to learn more about Inovus Music’s products.  In certain circumstances, in addition to us collecting information via cookies and similar technologies, you may
voluntarily provide personal information, such as your name and email address. We use this information to provide updates about product offering, events, contests and other news that customers typically wish to receive.

  Buying Our Products

 Some of our websites may offer a “Buy Now” feature for certain products.  To complete any purchase, we collect your name, phone number, email address, delivery and shipping address(es), and payment information.  We use this information to complete your transaction, send you order/shipment/delivery notifications and address any other matters related to your purchase.  Note that we never store payment or credit card information. We only use payment information to complete your purchase.

  Registering Your Products

 To receive exclusive benefits, from us or our third party partners, install any bundled software and download important updates, you will need to register your product.  During the registration process, you may be required to set up an account (if a new customer) and link your product to your new or existing account.  The account set up requires you to enter personal information such as your name, phone number, email address, location data, your password and IP address.  We collect your password only for authentication and account access.  We use this information to ensure your product is set up properly and to ensure you receive product notices.

  Getting Help From Us

 You may occasionally contact our Customer Support group for product assistance.  To provide the best service to you, we may collect contact information such as your name, email address, phone number and the content of our communications (including chats and voice recordings if you contact us by phone).  We may also collect diagnostic information about your product(s), in
which case we will notify you specifically in advance.  We use this information to provide the highest quality and efficient customer support. 
Contact information is used to respond to you in your preferred method and to ensure delivery of any product returns or exchanges.


Product Development and Improvement

 We use data to develop and improve our products and services, including improving performance, developing and adding new features or

 Order Fulfillment and Service Information

 We use data to process and fulfill orders and to send you service information, including confirmations, invoices, notices, updates, security alerts, user surveys, and administrative messages.

  Customer Support

 We use data to respond to customer inquiries, diagnose product problems, repair customers’ products and provide other customer care
and support.

  Security, Safety and Dispute Resolution

 We use data to protect the security and safety of our products and our customers, to detect and prevent fraud, to resolve disputes
and enforce our agreements.

 Product Performance Analysis

 We use data to analyze product and service usage, feature and content popularity, software and hardware quality, market trends, and to
improve and influence the design and competitiveness of future products and services.

  Communications and Marketing

 We use data to send you personalized information about Inovus Music, our products and brands, services, and other topics Inovus Music thinks may be of interest to you, such as brand, product and service information or updates. We also use cookies and similar technologies to provide the most relevant  advertising to you.  You may opt-in, or opt-out of email subscriptions and promotional communications at any time.

   Aggregation and Useof Anonymous Data

 Inovus Music may aggregate information provided by you to create anonymous statistical and demographic data. This anonymous data helps Inovus Music to understand and know its customer base better. That anonymous data may be provided to third parties but never in such a fashion as to identify you personally.


 Inovus Music does not sell your personal information.  We only disclose your data as described below.

  Public Forums for User Materials

 Certain portions of our sites are designed to offer you the opportunity to post information on our sites, including but not limited to
information about yourself. You should always remember that publicly displayed information is public. For example, you may be permitted to post a photo or video you have created, or to post messages in any chat rooms, message boards, mailing lists, and news groups our sites make available to its users. If you use a forum, bulletin board or chat room on an Inovus Music website, you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. Inovus Music is not responsible for the personally identifiable information you choose to submit in these forums.

  Third-Party Vendors and Partners

 Inovus Music uses certain third-party vendors and partners to perform services such as website development, management and hosting, ecommerce processing, fraud protection, credit card processing and email communications.  We may offer exclusive benefits to you through third-party partners, in which case we share your personal data such as name and email address.  We only share your personal data as necessary, such as to complete a transaction or to provide a product or service you have requested or authorized and only with vendors or agents working on our behalf for the purposes described in this Privacy Policy. Your personal information will be shared with these agents or contractors only for the purpose of performing services on behalf and under instructions of Inovus Music and in accordance with this
Privacy Policy.

  Inovus Music-Controlled Affiliates And Subsidiaries

 We share information with Inovus Music-controlled affiliates and subsidiaries for business purposes such as internal administration, promoting Inovus Music products and providing customers with our products and services.

  Law Enforcement And Other Compelled Disclosure

 Inovus Music discloses your personal information to law enforcement authorities, investigative organizations, our affiliates or in legal proceedings when legally required.   Specifically, Inovus Music intends to cooperate with any order or official request from law enforcement officials or a court of competent jurisdiction for information as to the identity of individuals submitting or posting information to Inovus Music or on this site. Such orders or requests supersede the terms of this Privacy Policy.

  Sharing And Disclosure Of Aggregate Data

 Inovus Music may share data with third parties in aggregate form or in a form which does not enable the recipient of such data to identify
you for analysis purposes.

  Inovus Music Links to Other Sites and Advertising

 Our sites may display advertisements and/or links to third parties. Inovus Music is not responsible for the privacy practices or the
content of those websites. Please refer to that company’s privacy policy for further information.


 From time to time, Inovus Music may make online surveys available to users of our sites. Participation in those surveys is voluntary.
Some online surveys may ask participants for personal information, such as an email address, in addition to requesting answers to survey questions. Inovus Music may use that personal information to contact the participant if necessary, or as otherwise described above. Inovus Music may make the results of any survey publicly available, although Inovus Music will not attribute any particular response to you without your permission.


 On occasion, Inovus Music may make available to users of our sites, contests, sweepstakes, or similar events in which they may qualify for
participation. Participation is always voluntary and subject to the applicable rules. The rules may ask participants to provide personal information as a condition of participation. Inovus Music may also make the winner’s names public, as provided in the applicable rules, or as required by law. Inovus Music may also use that information as described above. In some instances, the applicable rules may contain additional or different uses for the information you provide; please be sure to review those rules carefully before entering.

 Inovus Music may permit a third party to sponsor a survey, contest, sweepstakes, or other similar event with Inovus Music, such as through
posting it on our sites. Such third party events are governed solely by any applicable rules, and may require you to provide information to that third party as a condition for participation. While Inovus Music will treat any information it receives in accordance with this Privacy Policy, Inovus Music is not responsible for the information gathered by that third party, and Inovus Music reminds you to review the rules and privacy policies separately applicable to those third-party events.


 We rely on certain legal bases to use your personal information.  Specifically:

  Your Consent

 We may use your personal information when you explicitly and clearly tell us we can.

  Performance of a contract

 The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete your purchase
of your product, to register and maintain your account, to help with delivery issues, to handle returns, to register your product and to make sure that your product performs its basic functions in a secure way or to respond to your requests.

  Legitimate interests

 We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyze and
improve our products and services and the content on our websites and app, to send you notifications about software updates or information about our products and services or to use your personal information for administrative, fraud detection or legal purposes.

 Where we process your personal information based on our legitimate interest and no opt-out mechanism is available to you, you may exercise your right to object by sending an email to hello (a t) inovusmusic com



 While Inovus Music is committed to protecting the security of your information, no security system is perfect.  Inovus Music employs a variety of reasonable and appropriate technical and organizational measures and industry standards to protect against the loss, theft, misuse and unauthorized access, disclosure, alteration and destruction of the information under our control. Since our sites under general usage do not collect financial information, Inovus Music uses the standard internet connections for those general usage portions of the site, without secured sockets.

 In some cases, you may be prompted to register with our sites to undertake a particular site activity or obtain a particular service.
As part of that registration, you may be asked to choose your own password. Inovus Music reminds you to protect your password, and not provide it to others to use. Allowing others to access and use your account and password can compromise
the security of your information. Inovus Music disclaims any responsibility or obligation for your decision to provide your password to others. Please alert us immediately if you believe your password has been misused. Additionally, always log out and close your browser when you finish your session. Please note, we will never ask you to disclose your password.


 Personal data collected by Inovus Music may be stored and processed in your region, in the United States, Canada, or in any other country
where Inovus Music or its affiliates, subsidiaries or service providers are located or maintain facilities. Inovus Music has put in place adequate
mechanisms to protect personal information when it is transferred internationally, for example by using the Standard Contractual Clauses as
approved by the European Commission.


 Inovus Music will retain your personal information for as long as we deem it necessary to enable you to use the website and your
product(s), to provide services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any
parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Policy and our internal retention guidelines. If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to hello (a t) inovusmusic com


Your Rights

 You are in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:

  •      you can ask us for a copy of the personal information we hold about you;
  •      you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;
  •      you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
  •   in certain situations, you can also ask us to send the personal information you have given us to a third party.

 Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover,
where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.

 We rely on you to ensure that your personal information is complete, accurate and current. Please inform us promptly of any changes to, or
inaccuracies of, your personal information by contacting hello (a t) inovusmusic com

 We will respond to your request as soon as possible but certainly within 30 days.  We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to lodge a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.

 Your Choices

 If you wish to access, edit or remove profile information, change your password, close your account or request deletion of your personal
data, you can do it by logging in to your account or sending an email to hello (at) inovusmusic com.  If you cannot access certain personal information collected by us via your account or directly via the product that you use, you can always contact us by sending an email to hello (a t) inovusmusic com. We will respond to any request to access or delete your personal data as soon as possible but certainly within 30 days.

 Your Communication, Marketing and Advertising Preferences

 Typically, you agree to receive communications when you submit information to our sites. You can opt out of receiving direct marketing
communications from Inovus Music by following the instructions included in every email sent to you via the “Unsubscribe” tab. You can also opt out of email subscriptions by updating your profile and contact options in your account.  You can always email our webmaster or customer support team to be removed.  We respect your choice, and we will stop sending you promotional emails once you unsubscribe or change your
communication settings.

 Please note, regardless of your communication settings, we will continue to communicate with you regarding changes to terms and
conditions, policy updates, product software updates, routine customer service messages such as information about current or past purchase, delivery of products, service interruptions, data breaches or other significant information about a product you own such as discontinuation of support or safety issues.


 Inovus Music uses cookies and similar technologies to help provide, protect, and improve your browsing experience.   This policy explains how and why we use these technologies and the choices you have.

 A cookie is a small data file that is transferred to your device (e.g. your phone or your computer). For example, a cookie could allow us to recognize your browser, while another could store your preferences.

 Generally speaking, you may visit our sites while remaining anonymous and not revealing any personal information. Our websites automatically log your IP address and domain name, and non-personal information such as the type of web browser you use, to help us administer the sites and to compile statistics such as the number of visitors.

 Our websites use cookies to identify you over multiple visits to the site, for example to remember your country and provide country-specific content. Cookies are optional, and you can block or delete them. However, some parts of our websites will not work without cookies.

 It is not possible for a cookie stored by us to be read by any other company’s website, nor can a cookie read information from your computer that you have not already provided to us.

 Why Inovus Music Uses These Technologies

 We use these technologies for a number of purposes, such as:

  •    To enable you to use and access Inovus Music’s websites.
  •     To enable, facilitate and streamline the functioning of and your access to the Inovus Music websites.
  •     To better understand how you navigate through and interact with the Inovus Music websites and to improve the Inovus Music websites.
  •     To serve you tailored advertising.
  •     To show you content (e.g., advertisements) that is more relevant to you.
  •     To monitor and analyze the performance, operation, and effectiveness of the Inovus Music websites and Inovus Music advertisements.
  •     To enforce legal agreements that govern use of the Inovus Music websites.
  •     For fraud detection and prevention, and investigations.
  •     For purposes of our own customer support, analytics, research, product development, and regulatory compliance.

 Third Parties

We may also allow certain business partners to place these
technologies on the Inovus Music websites. These partners use these
technologies to (1) help us analyze how you use the Inovus Music websites, such
as by noting the third-party services from which you arrived, (2) market and
advertise Inovus Music products and services to you on the Inovus Music
websites and third-party websites, (3) help us detect or prevent fraud or
conduct risk assessments, or (4) collect information about your activities on
the Inovus Music websites, other sites, and/or the ads you have clicked on. For
example, to help us better understand how people use the Inovus Music websites, we work with a number of analytics partners, including Google Analytics. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser by clicking here.

 Targeting and advertising cookies we use may include Google, and other advertising networks and services we use from time to time. For more information about targeting and advertising cookies and how you can opt out, you can visit the Network Advertising Initiative’s opt-out page, the Digital Advertising Alliance’s opt-out page, or To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page. To the extent advertising technology is integrated into the Inovus Music websites and you opt-out of tailored advertising, you may still receive advertising content. In that case, the advertising content will just not be tailored to your interests. Also, we do not control any of these opt-out links and are not responsible for the availability or accuracy of these mechanisms.

 Third Party Social Plugins

 The Inovus Music websites may use social plugins provided and operated by third parties, such as Facebook’s Like Button. As a result of
this, you may send to the third party the information that you are viewing on a certain part of the Inovus Music websites. If you are not logged into your account with the third party, then the third party may not know your identity. If you are logged in to your account with the third party, then the third party may be able to link information or actions about your interactions with the Inovus Music websites to your account with them. Please refer to the third party’s privacy policies to learn more about its data practices.

 Your Choices

 Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of
your browser’s toolbar.

 Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove flash
cookies. To learn more about how to manage flash cookies, you can visit the Adobe website and make changes at the Global Privacy Settings Panel.

 Your mobile device may allow you to control cookies through its settings function. Refer to your device manufacturer’s instructions for
more information.

 If you choose to decline cookies, some parts of the Inovus Music websites may not work as intended or may not work at all.


 We operate internationally and transfer information to the United States and other countries for the purposes described in this policy.

 The United States, Canada, European Economic Area (“EEA”) Member States, and other countries all have different laws. When your information is moved from your home country to another country, the laws and rules that protect your personal information in the country to which your information is transferred may be different from those in the country in which you live. For example, the circumstances in which law enforcement can access personal information may vary from country to country. In particular, if your information is in the US, it may be accessed by government authorities in accordance with US law.

 Necessary for the performance of the contract

 Inovus Music provides a voluntary service; you can choose whether or not you want to use the services. However, if you want to use the services, you need to agree to our Terms of Use, which set out the contract between Inovus Music and its members. As we operate in countries worldwide (including in the US) and use technical infrastructure in the US to deliver the services to you, in accordance with the contract between us, we need to transfer your personal information to the US and to other jurisdictions as necessary to provide the services. Simply put, we cannot provide you with the services and perform our contract with you without moving your personal information around the world.


 If and when Inovus Music makes changes to this site, Inovus Music may have to update this Privacy Policy to better reflect those changes.
When we update it, we will change the “Last Update” date at the top of this page.  Because changes to our sites or updates to this Privacy Policy may occur, you should review this Privacy Policy from time to time. Remember, your decision to continue using our sites after this Privacy Policy Statement is updated will signify that you have agreed to any new terms.


Unless otherwise stated, Inovus Investments Inc. is a data controller for personal data we collect subject to this Privacy Policy.  Our address is

422 Richards Street #170
Vancouver, BC
V6B 2Z4

If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, please send an email
to hello (a t) inovusmusic com.